Privacy Policy

At jaya2, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use the jaya2 platform, how we use that information, with whom we may share it, and how we protect it. By accessing or using jaya2's website and services, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.

This policy applies to all users of the jaya2 platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh. We are committed to handling your personal data responsibly and transparently, in line with internationally recognised data-protection standards.

1. Information We Collect

When you register for or use an account on jaya2, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and a copy of a government-issued identification document for age and identity verification purposes.
• Contact data: email address, mobile phone number, and residential address (city and country).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Visa, or Mastercard account identifiers), deposit amounts, withdrawal requests, and transaction history.
• Technical and usage data: IP address, browser type, device type, operating system, pages visited, session duration, click patterns, and referral source.
• Communications data: customer support requests, live chat transcripts, emails, and any other correspondence you send to jaya2.

2. How We Use Your Information

jaya2 processes your personal data only for legitimate, specified purposes. The primary ways we use the information we collect include:

• Account management: creating, verifying, and maintaining your jaya2 player account, including identity verification (KYC) and age confirmation to ensure you meet the 21+ age requirement.
• Service delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, as well as crediting bonuses and free spins to your account.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, and other illegal activities in accordance with applicable regulations.
• Responsible gaming compliance: monitoring gameplay patterns and account activity to identify signs of problem gambling, and providing self-exclusion, deposit-limit, and time-out tools where needed.
• Customer support: responding to your queries, complaints, and feedback submitted through our support channels.
• Marketing and promotions: sending you personalised offers, bonus notifications, and updates about new games and features — but only where you have provided your consent, and you may opt out at any time.

3. Cookies and Tracking Technologies

jaya2 uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to improve your experience on our platform. Cookies are small text files stored on your device that allow us to recognise you across sessions, remember your preferences, and analyse how our pages are used.

We use strictly necessary cookies (required for the platform to function), performance cookies (to understand usage patterns), and functional cookies (to remember your language or account settings). You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

4. Data Sharing and Disclosure

jaya2 does not sell, rent, or trade your personal data to third parties for their marketing purposes. We may, however, share information with trusted partners in the following limited circumstances:

• Payment processors: transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to facilitate deposits, withdrawals, and fraud prevention.
• Technology service providers: game platform providers (such as Pragmatic Play, Evolution Gaming, and other studio partners) receive only the minimum data necessary to deliver gameplay and ensure fair-play compliance.
• Legal and regulatory requirements: we may disclose personal data where required by applicable law, court order, or legitimate governmental authority, including anti-money laundering obligations.

Any third party receiving data from jaya2 is contractually bound to process it only for the specified purpose, maintain its confidentiality, and adhere to equivalent data-security standards.

5. Data Retention

jaya2 retains your personal data for as long as your account remains active or as long as needed to provide you with our services. When your account is closed, we may continue to hold certain data for a period required by applicable legal or regulatory obligations — for example, financial records and KYC documents are typically retained for a minimum of five (5) years from the date of the last transaction.

Once the retention period expires and no legal basis for further storage remains, we will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

6. Security of Your Data

jaya2 employs robust technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our platform is protected by SSL encryption for all data transmitted between your browser and our servers, ensuring that sensitive details such as your login credentials and payment information remain private.

While we strive to maintain the highest practicable security standards, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected users promptly and take all reasonable steps to mitigate the impact.

7. Your Data Rights

As a user of jaya2, you have the following rights in relation to your personal data, which you may exercise at any time by contacting our support team:

• Right of access: request a copy of the personal data we hold about you, including a summary of how it is being used.
• Right to rectification: ask us to correct any inaccurate or incomplete personal information held on your account.
• Right to erasure: request deletion of your personal data where we no longer have a legal basis for retaining it — subject to our regulatory retention obligations.
• Right to object to processing: object to us using your data for marketing communications or profiling purposes; we will honour your objection without affecting your access to core platform services.
• Right to data portability: request that we provide your personal data in a commonly used, machine-readable format so you can transfer it to another service provider if you wish.

To submit a data rights request, please contact us at the email address provided in the Contact Us section of this page. We aim to respond to all verified requests within 30 calendar days.

8. Third-Party Payment Processors

jaya2 integrates with third-party payment processors — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — to handle financial transactions securely. When you make a deposit or withdrawal, relevant transaction data is transmitted directly to your chosen payment provider. These providers operate under their own privacy policies and are solely responsible for the data they independently process.

We encourage you to review the privacy policies of your chosen payment methods before conducting any transaction. jaya2 does not store full payment credentials such as complete card numbers or mobile banking PINs on its servers.

9. Age Restriction and Minor Protection

jaya2 strictly prohibits the use of its platform by individuals under the age of 21. We do not knowingly collect personal data from persons under 21 years of age. If you are a parent or guardian and believe that your child has registered on jaya2 without your consent, please contact us immediately so that we can delete the account and all associated data. All users must be 21+ only to access real-money gaming features on jaya2.

10. Changes to This Privacy Policy

jaya2 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify active users by email or by a prominent notice on the platform. Continued use of jaya2 after the effective date of any revised policy constitutes your acceptance of the updated terms.

We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version will always be accessible at jaya2.asia/privacy-policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jaya2 handles your personal data, you are welcome to reach out to our support team. We are available 24/7 to assist players across Bangladesh.

Email: [email protected] — Please include your registered username and a brief description of your query so our team can respond as efficiently as possible.